Legal
Refund and Cancellation Policy
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This policy applies to paid, one-hour Food Works one-to-one consultations. Appointment times are shown in Cairo time (Africa/Cairo).
Cancelling at least 24 hours before your meeting
You qualify for a full refund when you request cancellation at least 24 hours before the scheduled meeting start. A request received exactly 24 hours before the start qualifies. The refund covers the amount paid for that consultation.
How to request cancellation
To request cancellation, email your booking reference and scheduled meeting time to info@foodworksco.com.
When available, use the private management link in your confirmation email to submit your cancellation request. Opening the link does not cancel your meeting; you must confirm the cancellation. The page records whether your request was accepted. If online cancellation is unavailable, email us from the address used for your booking. We may verify your identity before changing the booking. Please keep your request and its sent time.
Requests within 24 hours
Requests made less than 24 hours before the meeting fall outside the full-refund eligibility rule above. Contact us to discuss your booking; this policy does not promise a refund or rescheduling within that window.
Refund processing
For card payments, eligible refunds are arranged through the payment provider to the original payment method. Requesting a refund is different from completing it. Your bank or card provider determines when a completed refund appears in your account.
If you believe you were charged twice, or paid without receiving a confirmed booking, contact us before paying again at info@foodworksco.com.
Unpaid reservations
Card checkout has a ten-minute reservation window. An unpaid reservation may be cancelled after payment checks are complete. If payment is pending or its outcome is uncertain, the reservation can remain held while we investigate. An expired checkout or unsuccessful attempt alone does not prove that no money was taken.